Operations Administrator (South London)

The company is a pioneering startup which launched a new online platform allowing community members to fund students at the worlds leading universities. The company was started by three Insead Mbas in 2006 and is in the process of expanding from pilot to commercial scale. We are looking for a confident self-starter who would enjoy working in a small dynamic start-up environment. Role As we are a start-up you would be working on a broad range of functional areas including Application Processing compiling application information for credit team managing routine messages and flagging difficult messages in customer management verification and document checking maintain good order in filing system Project Support support operational projects maintain and track delivery of project tasks actively manage delivery of some projects including interacting with a range of online contractors Customer Account Management maintain and update customer information respond to enquiries from existing customers on their accounts (payments received exchange rates account status) Sales Support handling enquiries from potential customers on application process Administration managing office administration such as setting up of supplier accounts managing invoices and working with the bookkeepers Research research key business topics providing detailed information or answers to specific research questions Qualifications attributes of the ideal candidate Background in retail financial services particularly personal lending a plus but not a must Strong customer service and excellent verbal and written communication skills Efficient and comfortable in carrying out standardised processes Excellent organizational skills with keen attention to detail Ability to work in an independent and unstructured environment and to multitask effectively Highly numerate and analytically minded Competency in Microsoft Office (Excel and Powerpoint) Fluency in another language(s) is a plus Salary &amp Terms Initial 6 month contract with the possibility of extending or converting to a permanent position ?18k annualised 1.5k month) Flexitime and casual work environment